Photo: FREDERIC J. BROWN / AFP / Getty Images
The Social Security Administration (SSA) is implementing new measures to combat fraud by requiring more in-person visits for identity verification. Starting March 31, 2025, individuals who cannot use the online 'My Social Security' account will need to visit a local office to verify their identity for benefit claims and direct deposit changes. This change aims to enhance the security of Social Security records and benefits.
According to the SSA's official blog, the transition to stronger identity-proofing procedures will occur over the next two weeks. During this time, the agency will train employees and monitor compliance with the new policy. Lee Dudek, Acting Commissioner of Social Security, stated, "Americans deserve to have their Social Security records protected with the utmost integrity and vigilance."
The SSA recommends that individuals call ahead to schedule an in-person appointment to avoid long lines at Social Security offices. The agency will also expedite the processing time for direct deposit changes to one business day, down from the previous 30-day hold.
The move to require in-person visits has raised concerns among some individuals, especially those with limited mobility or access to transportation. However, the SSA emphasizes that these measures are necessary to safeguard against fraudulent activity and ensure that benefits are paid to the correct individuals.
As the SSA implements these changes, it plans to use the Department of Treasury’s Bureau of the Fiscal Service’s Account Verification Service to prevent fraud associated with direct deposit change requests. The agency will continue to monitor and adjust its procedures as needed to protect Social Security benefits.